WordPress Support Packages

Choose WordPress as your CMS and Social Fox will take care of any issues through 24/7 support and updates.

Find the right plan that’s
perfect for your budget

Choose from a range of packages that best suit your support requirements for any maintenance or emergencies on your WordPress-hosted website. Our customer support system also makes routine maintenance work simpler and more efficient.

Trusted by Australian businesses.

Price Packages

Basic

Perfect for bloggers and small business owners, the basic package ensure that your site remains updated and secure.
$ 72 Australian Dollar
  • One-time initial emergency fix
  • Customer Portal Access
  • Weekday Support Ticket cover
  • Weekly Reporting
  • Weekly secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • Daily Security Scan for Malware
  • Improve Site Security

Standard

All the features any SME needs for their website. Get regular maintenance, security, backups and then some.
$ 130 Australian Dollar
  • 1 x emergency fix per month
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security

Pro

If your business relies heavily on your website, this plan is perfect as it delivers 100% unlimited emergency fixes.
$ 170 Australian Dollar
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 60 mins of Website Improvements per month

Business

Ideal for eCommerce, membership and multilingual websites that have sensitive customer data.
$ 240 Australian Dollar
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover with priority response times
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 90 mins of Website Improvements per month
  • SSL Certificate Included
  • Performance Tune Up - improve the speed your website loads
  • SEO Optimisation - improve your sites organic search visibility

Frequently Asked Questions

If you need a quick and easy emergency fix, registration and signup only take 5-10 minutes. Once your account is verified you can start requesting help.

We have a 24-hour team that checks on your website regularly to apply the necessary plugins, core and theme updates. This team will do our best to work any issues until they have been resolved.

Our Pro and Business plan customers offer unlimited emergency fixes – we cover any issues that can and will arise.

We give weekly assessments and engage with customers as frequently as possible.

We have a digital marketing team with varied expertise including SEO and PPC that can help boost your WordPress-hosted website’s online visibility. Check out our other services.